Where does Swoon Nails ship?
We currently ship within the United Kingdom only. We do not currently offer international shipping.
How long does shipping take?
Orders typically take 5–8 business days in total. This includes approximately 2–3 business days for processing and 3–5 business days for transit after your order has been dispatched.
When will my order be processed?
Orders are generally processed within 2–3 business days after they are placed. Once your order has been processed and dispatched, it enters the delivery stage.
Will I receive tracking information?
Where tracking is available, tracking information will be provided after your order has been dispatched. Please allow some time for the tracking information to update.
How do I choose the right nail size?
We recommend checking the sizing information provided on the product page and comparing it with the size of your natural nails before ordering. Choosing the correct size helps ensure a comfortable and natural-looking fit.
Can I change my order after placing it?
If you need to make a change to your order, please contact us as soon as possible at info@swoonnails.com. We will do our best to help, but changes may not be possible once an order has been processed or dispatched.
Can I return my order?
Yes. We offer a 30-day return policy. Please contact us within 30 days of receiving your order if you would like to request a return.
How long do I have to request a refund?
Refund requests must be submitted within 10 days of receiving your order. Please contact us at info@swoonnails.com with your order number and details of your request.
Can I return nails that I have already used?
For hygiene reasons, used, applied, opened, or damaged nail products may not be eligible for return. Please contact us before sending anything back so we can confirm whether your order qualifies.
How do I request a return or refund?
Please email info@swoonnails.com with your order number and the reason for your return or refund request. Our team will review your request and provide you with the appropriate instructions.
How long does it take to receive a refund?
Once an approved return has been received and inspected, the refund will be processed to the original payment method where applicable. The time for the funds to appear in your account depends on your bank or payment provider.
What should I do if my order hasn't arrived?
If your order has not arrived within the expected 5–8 business day timeframe, please contact us at info@swoonnails.com with your order number. We will help you check the status of your order.
What should I do if I entered the wrong delivery address?
Please contact us as soon as possible if you notice an incorrect address. We will do our best to assist, but we cannot guarantee that an address can be changed after your order has been processed or dispatched.
Do you offer international shipping?
No. At this time, Swoon Nails only ships within the United Kingdom.
How can I contact Swoon Nails?
You can contact us by email or phone:
Email: info@swoonnails.com
Phone: +44 7825 812391
You can also write to us at:
Swoon Nails
Suite 274, 3rd Floor
Central Chambers
93 Hope St
Glasgow G2 6LD
United Kingdom
I have another question. How can I get help?
If your question isn't answered above, please contact us at info@swoonnails.com. We're happy to help with any questions about our products, orders, shipping, returns, or refunds.
Swoon Nails — Beautiful nails. Effortless confidence. 💅